All orders must be deliverable to a valid postal address (No PO Boxes or Private Bags). We make every effort to get your order out as quickly as possible.
Please allow up to 4 working days for delivery of your goods within New Zealand and we are unable to confirm a timeframe for Australian deliveries due to Covid delays.

All prices on this website include 15% GST for NZ customers.

Thank you for shopping with Lion Rock Surf Shop Co. Please read our Purchase & Shipping Terms carefully so that you are fully aware of your rights when purchasing  via the Lion Rock Surf Shop website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Lion Rock Surf Shop Co is not obliged to resend the order to the correct address at our own expense.

Please email us quickly if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

PURCHASE PRICE

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in NZ dollars.  We are GST registered. We reserve the right to vary the prices displayed on the Website from time to time and without notice to you. Our prices do not include insurance or any secondary attempts to deliver Items to you.

PAYMENT

Lion Rock Surf Shop accepts payment via PayPal, Amex, Google Pay, and direct debit. After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order. In the event that Goagain does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

PROCESSING OF ORDERS

Orders made via our Website before 12pm (NZT) will  be processed on the  day following the order being placed. Orders made via our Website after 12pm will also be processed the following business day. If you place an order via our Website on a weekend or a New Zealand public holiday, then your order will be processed on the following business day.

PRODUCT LIABILITY

You must only use Items purchased from us for their intended purpose. We cannot and will not be responsible for any misuse of the Items, or any harm or damage done suffered by you, as a consequence of not using the Items for their intended purpose.

SHIPPING

Order pick-up You may pick up your order from us. We will provide you with address details for collection, via SMS, when your order is ready to be picked up.

DELIVERY TIMEFRAMES

We cannot guarantee delivery times

However, you should receive your delivery within 8 business days.

There may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address. For example, if you provide us with a PO Box, rather than a physical address.

CANCELLATION OF ORDERS Lion Rock Surf Shop Co may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. You are not permitted to cancel an order, unless expressly agreed to, in writing, by Lion Rock Surf Shop Co.

ITEMS MISSING FROM AN ORDER

Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. Lion Rock Surf Shop Co will not be held responsible for lost or damaged items.

REFUNDS AND RETURNS

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

CONSENT

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Lion Rock Surf Shop business, including information relating to items, competitions, promotions, special offers and any other commercial message. You may email us to unsubscribe at any time.

GOVERNING LAW The laws of New Zealand govern these Purchase & Shipping Terms.

ENQUIRIES Please email us if you have any questions about our Purchase & Shipping Terms. Purchase & Shipping Terms last updated March 2021